1. LIAFI-SG/GL-106/12 23-Jul-2012
Secretary
General
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4.
LIAFI
Office bearers,
Zonal
Office bearers,
LIAFI
EC members,
Divisional
President / Divisional Secretaries,
Dear Sirs,
Sub: Agitational Programme From 1st September to 31st
December 2012.
As per the
decision of the 68th EC meeting held at Cuttack the following
Agitational programme is finalised. The letter sent to Chairman LIC about our
grievances was sent to all the Zonal Presidents and Secretaries. It is also
exhibited in our website www.liafi.in. A letter addressed to finance minister is
also enclosed on which you have to gather the signatures of policyholders as
per the table. Each Division should gather at least 5000 signatures. The badges
with main demands will be supplied at later date. I request all of you to make
this Agitational programme successful. Involve local Member of Parliament in
demonstrations.
AGITATIONAL PROGRAMME from1ST September to
December 2012
1
Boycott all official meetings from
Branch level to Corporate level except Club Conventions.
2
Badges with main demands to be worn at
all club conventions and at demonstrations.
3
Letters from Policyholders to
Government of India for enhancement in bonus.
4
Lunch hour slogans at Branch Offices on
every Friday from September to December.
5
15th October 2012: Full day
demonstration at Branch offices.
6
9th November 2012: Full day
demonstration at Divisional Offices.
7
19th December 2012
Demonstration at Central Office.
8
Agents’ Rest Day on 15th and
last day of Sept., Oct., Nov., and December.
Thanking
you,
Sincerely
yours
N. Gajapathi
Rao
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2.
The
Finance Minister,
Government
of India,
NEWDELHI
Honourable
Sir,
Sub:
Enhancement of Bonus- Requesting of.
I the under signed would like to
bring to your notice that I am a policyholder of LIC. I am not happy with the Bonus declared from
time to time. I feel when other Savings Institutions are giving more returns
why one should look at LIC. I request you to instruct LIC to declare higher
Bonus every year.
Thanking you sir,
Yours faithfully
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3.
LIAFI-SG/CO-085/11 21 July 2012
The Chairman,
L.I.C. of India, Central Office,
“Yogakshema”, Jeevan Bima Marg,
P.B. NO-19953,
MUMBAI-400 021
Dear Sir,
Sub: Redressal of
Grievances
Our All India Executive Committee Meeting was held at Cuttack on 24th
& 25th June 2012. Various issues were discussed especially the
house expressed concern at the low bonus rates declared from time to time. The
members are not at all happy at the deteriorating services in Branch and
Divisional Offices. They are worried at the attitude of Management in
addressing our issues. We are listing the following important issues for
immediate attention.
1
Issues of Policyholders:
a) Bonus: The policyholders are unhappy with the rate of bonus declared
from time to time. There is lot of scope to satisfy the customers by reducing
Corporate Expenses.
b) Final Additional Bonus: The policyholders perturbed at the sudden
decrease in final additional bonus. An enquiry is to be conducted in the entire
gamut of bonuses.
c) Service Tax: The levying of
Service Tax for new policies is unpalatable to policyholders. Management should
pay service tax as is done for the existing policies.
-2-
d) Increase in rate of interest under various financial transactions for
the financial year 2012-13 is another decision taken against
policyholders. This circular is to be
withdrawn forthwith.
Our main interest is only a satisfied Customer but not statistics. Our
Executive Committee Meeting has decided to make this point as popular issue. The house opined that
the management is more interested in their personnel than the key Policyholders
and Agents. We demand good returns to
Policyholders
2
Deteriorating Services: The Members expressed their anguish at the deteriorating services at
Branch and Divisional Offices. A random check by the higher authorities will
confirm our view. The Agents are getting disheartened for continuing as Agent.
There is urgent need to develop servicing to every ones satisfaction.
a) Punctuality became casualty despite of introducing the scheme of
providing meal coupons by spending around Rs. 350 Cr. annually.
b)
Closed Circuit Cameras to be arranged
in Branch Offices.
c)
Citizens Charter should be prominently
displayed and to be strictly observed.
d)
Accountability to be fixed for the
dereliction of duties.
e) Acknowledgement to be given for all documents deposited by policyholders
and Agents.
f)
Registration of Claims should be done
on the same day.
g)
Decentralization of NEFT to Branch
Offices
Our motto should be “service with a smile” which is eluding
policyholders. We demand immediate
improvement of Services.
3
Agent Related Issues: It is the unanimous opinion of the house that the Agents’ are
neglected lot. Even petty issues are not addressed quickly. Many letters
written by LIAFI are unheeded. Similar issues pertinent to LIC personnel are
immediately attended with benevolent views. The same affection is lacking
towards Agents.
-3-
a) Enhancement of Housing Loan.
b) Enhancement of Gratuity.
c) Enhancement of Group Insurance coverage up to the age of 75 years.
d) Amendments to Club Rules.
i.
Escalation Clause to be removed.
ii. Entry conditions to be lowered.
iii. Discrepancy in calculation of Office Allowance to be removed.
iv. Out of Pocket Expenditure to be increased.
v. Daily Allowance of Club member to enhance.
vi. Club Membership to awarded
without interviews.
vii. The recent enhancement in Mediclaim and Group Insurance coverage for
club members is meager and it should be further enhanced
e) Creating Agents' Welfare Fund
f) Strengthening Empowered Agents.
g) Improvement in CLIA Scheme.
h) Misuse of Section 16 & 19 of Agent Regulations 1972.
i) Contribution for samvardhan
pension scheme.
j) Strengthening of Direct and Career Agents.
Many detailed letters were addressed to you and concerned departments. The house expressed its impatience at delay in
getting redressal. We demand immediate
redressal of our issues.
4
Consultative Committee Meetings: Due importance is not given for information sharing and grievance
redressal at Branch, Division and Zonal levels. Even at corporate level the
concerned departmental heads are not attending these meetings. Due to this many
issues are repetitive for years. It is unfortunate that the healthy and
effective practice of presence of all departments’ heads in the Consultative
Committee Meeting is diluted completely. Added to this the Agents’
representation is restricted to 5 Members. Despite of several restrictions many
Divisions and Zones are not conducting these meetings. Many letters were addressed
and a number of discussions took place for restoring to the old practice
without any results.
-4-
We demand reverting back to the old practice of inviting one representative
from each zone besides President and Secretary General of our Federation. We
also demand conducting these meetings in all Divisions and Zones with
reasonable participation of Agent representatives. The periodicity shall be at
least once in four months with minutes and Action Taken Report circulated.
To impress upon the Management about the
gravity of the situation it is unanimously decided to start peaceful agitation
from 1st September 2012 culminating in to a demonstration at Central
Office in the month of December 2012.
Thanking you,
Sincerely yours,
For Life Insurance Agents Federation of India
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4.
LIAFI-SG/IRDA-105/12 21
July 2012
Shri.
J. Hari Narayan,
Chairman,
IRDA
3rd
Floor, Parisrama Bhavan,
Basheer
Bagh
HYDERABAD
500 004
Dear Sir,
Sub: Meeting with LiAFI on 19-07-2012
-reg
We thank you for patient
hearing of our views regarding a few important subjects. The following is the
gist of the discussions held.
1
Re-filing
of all existing products:
When a news item on this subject was shown to you, you spontaneously said that
the news is incorrect, and no need to panic. When we explained the chaos that
developed due to this news and requested you to issue a statement to dispel the
doubts you spoke in affirmative. We are eagerly waiting for it.
2
Reduction
in the Rate of Commission: When
we further referred to the news item of reduction in commission you clarified
that no such move is in the mind of IRDA and it will follow the Insurance Act.
3
Senior
Agency System:
We welcome your positive outlook on introduction of Senior Agency System in the
insurance industry. Our President Shri. H. M. Jain has already submitted his
views in writing which we again explained to you personally. We request you to
expedite the introduction of Senior Agency System.
4
Agents’
Welfare: IRDA is collecting Crores of rupees through
licence and renewal fees. We requested you to apportion some amount towards the
welfare of Agents in line with Bar-council of India, Indian Medical Association
and various other All India bodies. We are grateful for your assurance to do something
for the welfare of Agents.
-2-
5
Recruitment
of Agents:
We narrated the troubles being faced in
recruitment of Agents. You said that since some discipline is seen in
recruitment because of the latest procedures, it should not be disturbed.
6
Meeting
with our Representatives:
We requested you to interact with our leaders from eight zones of LIC for which
you readily accepted. Kindly indicate a date at your convenience at the
earliest.
7
Representative
from LIAFI in IRDA Advisory Committee: We requested you to induct one
representative from LIAFI in the advisory committee of IRDA. Shri. H.M. Jain is
in the committee in his personal capacity and nobody is representing LIAFI.
We impressed on you to take
us in to confidence before any proposals for brining changes in subjects
related to Agents and Policyholders. We hope you will take steps to implement
assurances given at the earliest.
Thanking you,
Sincerely yours,
For Life Insurance Agents’ Federation of India
Secretary General
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