MIni LIC offices

Ref: CO/CP Date: 05/06/2013

To

All Zonal Managers
Re: Opening of Mini Offices- Upgradation of PremiumPoints.
It has been decided that LIC should have an office in all towns of India where
population is 10,000 or more. As per census data 2001, there are 3867 such towns.
Of these we already have offices in 2067 places in the form of Branch office/Satellite
office/SBA /ASBA Offices. Thus we have to open approximately 1800 offices by 31st
December 2013. We propose to do this, inter-alia, by upgrading the Premium Points
to the level of a Mini Office by entrusting some servicefunctions to them and by
posting/deputing of an official.
Competent authority to approve Mini Office:
The Sr.Divisional Manager will be the Competent Authority to approve establishment
of a Mini Office. If there is more than one Premium Point in the said town, the Sr.
Divisional Manager will identify the specific Premium Point which can be upgraded to
the Mini Office.
Eligible Towns:
All towns in India where, as per Census Report 2001, the total population is 10000
or more and there is no LIC office within the radius of 5 kms from the town. The term
“LIC Office” includes a Branch Office, a Satellite Office and SBA/ASBA Offices.
Set up and functions of the Mini Office:
The Mini Office will offer the following facilities:
a) Collection of premium,
b) Collection of proposal deposits
c) Entertain such Policy servicing requests as decided fromtime to time.
It is envisaged that the premium will be collected by Agent as is being done by him
now and the rest of the service functions will be attended by our representative
assigned there.
To set up the Mini Office, area admeasuring 150 sq.ft within the premises of the
Premium Point will be required. The premises should have good
visibility/approachability and should be preferably on the ground floor. A suitability
report of the proposed site is to be obtained by the Sr. Divisional Manager. The
Sr.Divisional Manager may depute an officer for obtaining the said report. It is
clarified here that if an agreement for hiring space for Premium Point is required, the
agent will execute it in his individual capacity only.
The following issues need to be addressed for upgradingthe Premium Points to Mini
Offices:
1) Legal:An agreement will be required to be entered with the agent. The draft
of agreement will be sent shortly.
2) Premises charges:The remuneration for the usage of infrastructure is tobe
decided based on the rentals prevailing in that area. The maximum amount
payable in Tier I and Tier II cities is restricted to Rs 8000/- p.m. and for Tier III
and Tier IV towns to Rs 5000/- p.m. Electricity charges are payable on actual
basis if a separate meter/sub meter is installed for the premises. In case there
is no separate meter a fixed amount, subject to a maxim um of Rs 1000/- p.m.
may be fixed.
3) Furniture:E & OS Department will issue instructions separately.
4) IT peripherals:A laptop, printer and internet connectivity through broadband
is to be provided. Detailed instructions on specifications of Hardware and
Software will be issued by IT/BPR Department.
5) Posting/deputation of an official for the Mini Office:The Sr. Divisional
Manager may post /depute an official of any cadre whois suitable for the job.
Wherever a person is available, the posting has to be done on regular basis.
In other cases, the Sr.Divisional Manager may depute one or more official on
alternate basis. In case of deputation, Deputation Allowance should be given
as per the rules of the Corporation.
6) Signage:The signage on the entrance of the premises is to be displayed
prominently so as to bring it to the notice of the general public. Format of the
signage will be provided by CC department.
7) Service requests:The following servicing functions can be provided in the
Mini Offices by the official deputed:
1. Change of address
2. Capturing NEFT details
3. Change of nomination.
4. RFM functions. (The exact instructions will be issued by CRM
Department separately.)
5. Status reports and quotations for various policy services like surrender,
loan.
6. Policy Payment enquiry option.
The documents containing any other service requests collectedshould be sent to
parent branches by post/courier for necessary action.
Please instruct all the Divisional Offices to start the process of selecting the sites of
Mini Offices. Inputs required to be issued by various departments of Central Office
will be sent shortly.
Executive Director (CP/NP)