In a crackdown on fake call centers, 115 employees including 40 women were arrested by Special Task Force of Uttar Pradesh Police from three offices in Delhi and Noida.
These call centers allegedly cheated many by falsely by offering huge bonus amounts to people on their existing insurance policies.
Cops are also going to tighten noose around insurance companies as their data, which was used to make Rs 20 crores by the gang, was leaked.
The gang ran fake call centers posing as officers of leading insurance companies. The gang had illegally bought insurance holders data at Rs 35,000 from an employee of a leading insurance brokerage firm. They set up three call centers, two in Krishna nagar area in East Delhi and another in Sector 4 of Noida. The gang floated 11 companies.
The gang lured victims into depositing large sums of money claiming that they were just expenses for clearance of the bonus amounts in different bank accounts. They used fake identity documents to open bank accounts to withdraw the duped amount. As they knew details of customers, they used to quote the bonus amount according to the customers policy. They also used to mail them a cheque to sound genuine.
The fake call centers functioned in a corporate style and set targets for each employee. Those hired were briefed about their job profile and were offered lucrative salary. Their phones were kept on silent and locked outside the calling bay. They had daily targets and the best performer was rewarded with a bonus and a picture on performance of the month board.
The directors of the company used luxury cars and had opened 12 bank accounts using fake documents. A total of Rs 20 crores were found in 12 fake bank accounts. The gang had one account in each bank so that if the bank takes action after a customer complaint, they could withdraw the entire amount.
The fraud came into light after Aligarh resident Shivam Mittal registered a First Information Report (FIR) claiming that he was duped of Rs 54 lakhs.
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